Leaving and receiving feedback on Ebay

I realise I missed out an important aspect of using Ebay - Feedback.

Leaving feedback for Ebay users that you transact with is very convenient as the links to remind and do it are clearly shown in your Ebay account whenever you are logged in.

After each transaction, the seller normally leaves the buyer a feedback first. Sellers tend to give a feedback soon after they have received the payment and have shipped out the items. Sellers will receive their feedback after the buyer physically receives the items.

Some buyers may forget to notify the seller when they receive their items, hence the seller should follow up with an email to confirm, after the estimated shipping period has passed (can be up to a month for overseas delivery by air). It is also a good idea for the seller to include a name card in the parcel or package, for the buyer’s easy reference to contact the seller back, and to create exposure.

As a buyer, after you receive your items in the post, remember to give a reciprocal feedback to the seller. Should the seller forget to leave you a feedback, send a gentle reminder email to ask for the reciprocal feedback.

In the event that the transaction did not turn out as expected, whether it is for the buyer or the seller; make it a point to settle it as amicably as possible first. Clarify and work out a solution with the other party first. Leaving negative or even neutral feedback should only be done as a last resort.

Sellers tend to give negative feedback if there is non-payment, late payment or worse non-response from the buyer after the auction. Buyers give negative feedback more for items received not meeting expectations, items description misrepresented on the auction page and items arrived damaged.